When your payment is declined, we may assign the right to collect this payment to our trusted payment recovery partner: Serenity AI (The Williams Collection Inc., USA). This is a debt purchase arrangement where Serenity AI becomes the sole owner of the receivable and will contact you directly to arrange payment.
What This Means
• Serenity AI becomes the new creditor for the declined amount • You will be contacted by Serenity AI to complete your payment • Paying Serenity AI will fully discharge your debt to us
Cross-Border Data Transfer
Your personal data will be transferred to Serenity AI in the United States. This transfer is protected by Standard Contractual Clauses approved by the European Commission.
Your Data Protection Rights
• For questions about how we (the merchant) handle your data: Contact our Data Protection Officer at [Merchant DPO Email] • For questions about how Serenity AI handles your data: Visit joinserenity dot ai, email legal at joinserenity dot ai, or call +1 (445) 285-6014
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